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I am writing this article because of my frustration for ICICI bank.I have an account in ICICI bank.My Frustration is against the irresponsible ICICI bank Customer care executive and irresponsible Bank Manager.I am living in Hisar,Haryana ,India.Here,i am sharing my problem.Hope,i will get some relief after writing against the India's number one Private Bank.

My ATM card was damaged in november 2009.In the last week of November 2009,I went to ICICI Hisar Branch and asked for the process of getting new ATM Card.The person who was sitting on the Customer Care desk,told me the whole process and asked me to write an application.Then,i wrote an application with my name,my account number,Mobile number and my full address.Then,i gave it to the person who was sitting on customer care desk.He told me that i will get my new ATM Card with in 7 days.But i did not get my ATM till 15 December,2009.Than again, i went to ICICI Hisar Branch Customer Care and asked the same person regarding  my ATM Card.He checked his records and told me that ICICI did not have any ATM request from your side.He again asked me for the requist and i again applied for my new ATM card.

On 20 December 2009,i got my new ATM card.on 27 December 2009,i got my ATM Pin which was not clearly written.After that i called Phone Banking customer care.I asked him to activate my ATM Card and to generate new pin,because pin was not mentioned clearly.He activated my ATM and asked me to try the same pin.He also said that  i can not change the pin before one month.Then on next day in the evening,i went to the ICICI bank ATM.There i tried to use ATM Card but on the screen of the ATM machine ,i got incorrect pin message.I tried 3 pins at the same time because pin was not clearly written.At last my card was blocked.Incidentally,outside ATM Machine,i meet Hisar Bank Manager and told him the whole story.He asked me to come bank on the next day.But didn't go on the next day because i didn't get leave from the office.

After 2 days again i called the phone banking customer care and i asked to generate the new pin but he denyed.He told me that  he can not generate new pin on phone for one month and i have to go Hisar Branch to get new pin.He also told me that Branch executives would give me the new pin immediately without no delay.

Today Morning,with Rs 15 in my pocket,i went to the Hisar Branch Customer Care and told him the whole story.His reply frustrated me and i become angry.He told me that i would get my new ATM pin after 8 days.In anger i asked him to close my Account and his reply surprised me.His reply was " you can do that".Then i entered the Branch Manager's cabin,told him the whole story and he also told me that i would get my new pin after 8 days.Then again i applied for my new pin and came out from the bank with no money in my pocket.

 

This is the customer care of India's number one private bank ,asking for closing the account.Not caring for the image of the bank.I just hate that foolish executive.Still waiting for my new pin.Hope new pin will work.

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